Global IT Help Desk Intern - GUIDEWIRE 2023/24

About Guidewire

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire. As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.

Intake: May/June 2024

Duration : 6 months

Intern skills and experience:

• Pursuing final year or completed BS/BE/B.Tech in Computer Science Engineering
• Experience with Windows 10 and/or OS X and MS Office applications
• Zest to learn and ability to rapidly absorb new technologies
• Desire to work in a fast-paced environment
• Excellent verbal and written communication and interpersonal skills
• Collaborative work ethic and a team-player at heart
• Demonstrated agile, systematic problem-solving approach and skills
• Strong interpersonal skills, sense of ownership, and drive
• Position is onsite minimum of two days in office.

Primary Intern Responsibilities:

• Assist in working on Global Help Desk tickets and projects such as
• Documenting current and new processes within the Global Help Desk and BT Teams
• Configuring Windows and Mac hardware (laptops) for end-users.
• Assisting with new hire setups, hardware inventory updates, hardware disposal, etc.
• Other ad-hoc tasks related to our Global Help Desk team’s needs

What you will learn:

• Understanding of ITIL processes and ticketing systems
• Exposure to imaging Windows and Mac hardware
• Functional experience with ticketing systems and reporting
• Develop proficiency in commonly used applications such as Google Workspaces
• Opportunities to collaborate and work closely with Engineers and Technicians as well as with the wider Business Technology team