Position Summary

Business Technology Analyst– Global Employer Services Technology Center - B2B Helpdesk

Deloitte Tax Services India Private Limited (“Deloitte Tax in India”) commenced operations in June 2004. Since then, nearly all of the Deloitte Tax LLP (“Deloitte Tax”) U.S. service lines and regions have obtained support services through Deloitte Tax in India.

We provide support through the tax transformation taking place in the marketplace. We offer a broad range of fully integrated tax services by combining technology and tax technical resources to uncover insights and smarter solutions for navigating an increasingly complex global environment.

We provide opportunities to transform tax operations using contemporary technologies in the market. Individuals work to transform their current state of tax to the next generation of tax functions. Are you ready to take the next step in your career to find new methods and processes to assist clients in improving their tax operations using new technologies? If the answer is “Yes,” come join Global Employer Services Technology Center (GESTC)

Job purpose:

This is an entry level position and you will be responsible for working with Tier 1 support personnel to resolve client issues in a timely manner and provide Tier-2 support to resolve technical issues related to our application(s). Our applications are used by Deloitte’s Global Employer Services member firms and clients so the successful candidate should have strong client service and communication skills as well as the ability to deliver projects on time in a dynamic team environment. The candidate will receive training on existing as well as next generation tools.

Key job responsibilities include the following:

• Provide personalized customer service by responding to the needs of the customers

• Enter contacts into call tracking system and manage those issues to resolution

• Function in a close team environment and communicate within the team as a single unit

• Knowledge sharing and work flexibility in a close team environment

• Consistently meet client expectations and project deadlines

• Work to develop customer service, probing, and research skills

• Evaluate problems of the customers and provide logical lasting solutions

• Adhering to the project and departmental standards as necessary. Contribution to the development of such standards where required

• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures

• Refer more complex issues or reconfigurations to senior specialists

• Demonstrate capability of handling high work pressure during peak seasons

Personal Characteristics:

• Excellent written and verbal communications skills at the business and technical level

• Self-starter with solid analytical and problem solving skills

• High level of attention to detail, ability to execute and deliver project deliverables on budget and on time, and multi-task in a dynamic environment 

• Ability to integrate rapidly with existing team

• Good personal organizational skills

• Ability to interact with individuals at all levels of the organization

• Strong commitment to customer service

Education/Background:

College coursework:  B.E / B.Tech

Key skills required 

• Excellent written and verbal communications skills at the business and technical level

• Ability to work in shifts 

• Ability to interact with individuals at all levels of organizations

• Ability to work weekends when shift requires

Work Location: Hyderabad

Shift Timing: 24*7