Cognizant

Job Summary

We are looking for a Manual Quality Assurance Engineer to join our fast growing Delivery Team. You will help test automation agents and workflows across customer environments support quality for artificial intelligence and non artificial intelligence agents guide clients during test sessions provide Level 1 support and ensure high quality delivery in a fast moving and varied environment.

Responsibilities

• Perform manual testing of automation agents and end to end workflows
• Review functional requirements and create clear structured test cases
• Execute test sessions directly with customers assisting them during validation
• Provide Level 1 support identifying issues answering questions and escalating appropriately
• Identify document and track defects with precise reproduction details
• Support regression testing and validation before go live
• Collaborate closely with developers business analysts and product teams
• Contribute to continuous quality improvement across the Delivery practice
• You will know you are successful if
• You independently execute testing cycles that deliver reliable high quality agents to customers
• You maintain outstanding standards in documentation clarity of communication and defect reporting
• Customers feel supported well guided and confident during test sessions

Eligibility Criteria

• Excellent English C1 plus with exceptional written and verbal communication
• Prior experience as a Manual Quality Assurance professional in an Agile environment
• Strong understanding of Quality Assurance methodologies test case design and defect management
• Ability to work independently and take ownership of testing deliverables
• High attention to detail and strong analytical thinking
• Comfortable interacting directly with customers in testing and support contexts
• Nice to haves
• Experience testing browser based workflows
• Familiarity with automation concepts robotic process automation or scripting
• Understanding of REST application programming interfaces or system integrations
• Interest in artificial intelligence agents and prompt engineering
• Exposure to continuous testing or continuous integration and continuous delivery pipelines