Siemens Digital Industries Software is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being conceived and manufactured using our Product Lifecycle Management (PLM) software.

Qualifications

• Bachelor’s/Master’s Degree in Engineering or Computer Science (or equivalent experience)
• Demonstrable experience on Teamcenter implementation or supporting Large Teamcenter Customers.
• Good knowledge of Windows and Linux Operating system, Networking, Database and Security concepts!
• Proven knowledge of industry standard methodologies regarding PLM (product lifecycle management)
• Superb communication skills in English, both verbal and written

Key Responsibilities

• Providing Teamcenter Installation and Configuration support to our customers in Asia Pacific
• Crafting OOTB Teamcenter Environment on Cloud for reproducing customer issues and resolving the same.
• Duplicating Customer issues and providing detailed documentation to Product Development for further investigation and resolution, in case of product issue.
• May need to work on weekends to support our premium customers.
• Mentoring Junior Team Members!
• Timely resolution of issues and handling customer escalations.
• Ability to identify problems, generate solutions and choose appropriate alternatives using basic root cause analysis.
• Documenting FAQ, and knowledge base content for consumption by users.
• Write technical articles and crafting videos, which will be published online via Support Center.